If you are a member of the public please see our public retail website.

Orders will be paid for based on your pre-agreed terms. For new customers, we require an account application to be filled out and payment terms will be agreed once your application has been accepted.

We accept payment via all major credit and debit cards (excluding American Express), BACs and cheque.

For an account application, it is available to download here.

Completed account application forms can be sent to us via:


Fax: +44 (0)1392 826461

Otter House Ltd,
Exe Box,
Matford Park Road,
EX2 8FD.

If you have an questions regarding the account application form, please call our customer service team on +44 (0)1392 824300, or email them on

From time to time we would like to send you more information about our latest products and offers. If you’d like to stop receiving communications by email please unsubscribe here.

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General Data Protection Regulation (GDPR)
Please be aware that by clicking send you are consenting for us to hold your name and email address on our internal systems for we will hold your data for a reasonable period unless you specifically ask for it to be removed.

If you would like us to remove your data please email:

You can see how we process personal information under our privacy policy here which also explains who to contact should you wish to change or have your information removed. We will periodically contact you asking for permission to continue to store your personal information.

If you are entering your address, please again be aware, that this will be stored in our internal systems but will not be shared with any other company.

We treat all personal information with a high level of confidentiality and abide by the new EU General Data Protection Regulations (GDPR)
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