2020 Christmas Delivery Dates
As Christmas is fast approaching, we need to inform you with regards to dispatch dates and possible deliveries:

I. Any orders received by 7th of December will be dispatched prior to Christmas and our carriers have said this will be in time for delivery before Christmas.

We will obviously try to turn those orders received after the 7th around in time for Christmas but it will depend of volume of orders received and the individual carrier so there are no guarantees.

II. Orders received after Christmas will be dispatched from the 4th January.

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Coronavirus Update (October 2020)
We hope you are all safe and well.

Following on from our Coronavirus update earlier in the year we wanted to send out a further update as we enter the final quarter of 2020.

Like the majority of suppliers, we have suffered from delays in getting stock into our warehouse and then out to our customers, thankfully these delays are being rectified and the hope is that by mid-October stocks will be back to pre-pandemic levels.

Certain product lines have been in high demand such as jigsaws, diaries, and stationery and we have seen strong increases across all sales streams. However, we have worked hard to reprint lines wherever possible or secure alternative stock.

The majority of our seasonal programmes are in store and selling well and we hope through the nationwide sales team to keep this level of sales and replenishment constant however with the threat of local lockdowns, restrictions on travel, and keeping our staff safe we know this will be challenging over the next three months.

Therefore, if you wish to contact Otter House directly, please do not hesitate to do so via phone, email or through the salesperson who manages your account. We can also offer meetings via Teams or Zoom.

We wish you all a very busy and profitable end to 2020 and look forward to working with you in the New year and beyond.
Take care, keep safe.

Otter House

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Otter House are working closely with its suppliers across China, and the world, to support and manage the impact of Coronavirus on our colleagues and our supply chains.

For 2020 we are in a position where we hold strong stock quantities for 95% of our collection, with the only exceptions being standout designs which have proven stronger sellers than we forecasted. We are monitoring stock across our ranges regularly and actively reprinting lines where necessary.

At present all supply chains are active and lead times are reasonable, but we are making contingency plans if this situation were to change; we are working to minimise potential delays and are aiming for our range availability to remain high throughout 2020.

We will keep our customers updated with significant news on future stock delays but at this time we would encourage you to order early to ensure you have access to all the stock you need.

Please speak with your Sales Representative or our Sales Administration team for further details.

Thank you for your understanding in this uncertain time.

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