News

Corona Virus Update
This is an update to let you know that Otter House is open and plans to remain open throughout the current Covid19 crisis.

Otter House is working closely with its suppliers across China, and the world, to support and manage the impact of Coronavirus on our colleagues and our supply chains. For 2020 we are in a position where we hold strong stock quantities for 95% of our collection.


We are monitoring stock across our ranges regularly and actively reprinting lines where necessary. At present all supply chains are active and lead times reasonable, but we will continue to monitor this and adapt as required to try to ensure a good level of range availability throughout 2020.


The main change within Otter House is that all office teams are working remotely, but this should not affect our service to you. You can continue to contact us by email, conference call or phone. All of our sales personnel will also be available via email or phone should you have any requirements.


We realise the next few weeks/months will be tough and will present a lot of new and unique challenges, but we will do all we can to assist all customers wherever possible and to respond promptly to this rapidly changing situation.


For any query, please contact your sales representative or Head Office on 01392 824300 or via our website www.otterhouse.co.uk.


Thank you for your understanding in this uncertain time.





Coronavirus
Otter House are working closely with its suppliers across China, and the world, to support and manage the impact of Coronavirus on our colleagues and our supply chains.

For 2020 we are in a position where we hold strong stock quantities for 95% of our collection, with the only exceptions being standout designs which have proven stronger sellers than we forecasted. We are monitoring stock across our ranges regularly and actively reprinting lines where necessary.

At present all supply chains are active and lead times are reasonable, but we are making contingency plans if this situation were to change; we are working to minimise potential delays and are aiming for our range availability to remain high throughout 2020.

We will keep our customers updated with significant news on future stock delays but at this time we would encourage you to order early to ensure you have access to all the stock you need.

Please speak with your Sales Representative or our Sales Administration team for further details.

Thank you for your understanding in this uncertain time.



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Spring Fair 2020
Otter House will be attending this years Spring Fair on the 2nd - 6th February 2020 at the NEC Birmingham.

Please note, Hall 2 is now the Greetings & Stationery Hall at this years event.

If you would like to book an appointment with us during your time at the show please contact our Sales Manager Graham Goodhead at sales@otterhouse.co.uk.

We look forward to seeing you there.

Kind Regards,

Otter House Ltd


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Please Note - Bank Holiday date change for 2020
The early May Bank Holiday in 2020 will move from Monday 4 May to Friday 8 May. This is to mark the 75th anniversary of VE Day and will enable people to pay tribute to those who served in one of the most significant events in our country’s history.

The announcement of this change was made on 8 June 2019. Unfortunately, like most calendar publishers, Otter House Ltd had already printed the majority of our 2020 calendar and diary programme by this date. As a result, some dated products do not reflect this change and it is not printed inside any calendars or diaries.

Many customers have been selling dated products for over a month by the time this announcement was made. To communicate this change of bank holiday date, we are in the process of adding an announcement to all our point of sale material provided for our calendar and diary programmes. If you have received your calendar and diary programme already and have not received the POS with the announcement, please do not worry, we will be calling on your stores shortly to add these to your displays.

Due to the amount of calendars Otter House and our sister companies produce (over 10 million per annum), we are unfortunately unable to reprint this stock with the correct date. Not only would this be cost-prohibitive, but it would also be environmentally prohibitive. If you have any questions over this announcement, then please do not hesitate to contact any of the Otter House team, either through your account manager or our head office.

Regards

Otter House Ltd
01392 824300
sales@otterhouse.co.uk



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