About Us


From customers:

Darren Clift, Director, Tates of Sussex Garden Centres

“We have installed new card departments into all three of our centres in the last 18 months. Otter House have run all of these jobs and have done so fantastically, liaising with all the other card companies we use as well as on-site management to ensure a smooth swap over. All of the team were courteous, efficient and easy to deal with. I would highly recommend them.”

Adam Smith, Giftware Buyer, The Millbrook Garden Centre

“Moving from one supplier to another, Otter House made it so easy to make the change. Frequent and open communication during the design aspect made sure we got what we required but also showed their product off to its best. The installation was on time and done with ease using their experienced shop fitters.
All followed up with their efficient sales team to make sure we had all of the latest designs to delight our customers.”

Westie Wonderland

"My orders have been 100% correct, ready on time and carefully picked and packed. I couldn't have wished for better. I've also received lots of good feedback from my customers on the appearance and quality of the mugs and calendars so a big thanks for that too."

Review by - Kim Armstrong

" I just had to write and say what wonderful service we have received as there is no opportunity that I could find to leave feed back on the web site for all to see, I bought my husband a jigsaw for Christmas which when we made it there were 5 pieces missing, I did as stated on the leaflet inside the box and sent information required along with 5 pieces, had an immediate response almost by return of post, chose and phoned replacement through received jigsaw the very next day this whole process took around 10 days including the weekend, well done you very impressed very much making up for disappointment of the faulty one. Excellent service wish all companies were this easy to deal with!"

Review by - Sue Payne

"My Mum received her puzzle this morning and she is delighted, thank you so much for dealing with this problem so promptly, my mum has asked me to pass on her thanks to you. Just to let you know that my mum has had many of your puzzles and has never had any problems before, and we will carry on buying your puzzles."

New Website Reviews:

All Saints with St Johns Chruch (31-5-16)

"I like the website - very easy"

Anna Clark (26-5-16)

"I have had a look at the nice new website! It seems a lot easier to navigate!"

Product Reviews:

Review by Jigsaw Junkie (December 2015) on the 'Spot The Difference Number 2 Jigsaw' (Product Code: 72089) (31-5-16)

"This is a very pretty Christmas image, a limited edition puzzle, of decent quality, and has a nice puzzle-y twist to the assembly. Definitely recommended. 9/10"

If you would like to submit a testimonial to us please email ecom@otterhouse.co.uk, and we will of course add it to this page.

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